InformationArticle Number000001003Article Record TypeProblem SolutionsTitleShareFile for Outlook is unresponsive or missing from Outlook ribbonURL NameShareFile-for-Outlook-is-unresponsive-or-missing-from-Outlook-ribbonProblemShareFile for Outlook is unresponsive or is missing from Outlook RibbonSolutionsNote: These steps are for regular ShareFile for Outlook, not for the ShareFile for Outlook online version. Microsoft Outlook 2010+ Click File and then Options.Click Add-ins, then Go… next to Manage COM Add-ins.On the COM Add-Ins screen, check the box next to the ShareFile for Outlook if it is not done so already. Close the dialog box. If the ShareFile authentication does not start automatically, continue to the next steps.If the box was already checked or if the authentication did not start automatically, select the ShareFile for Outlook and click Remove.After removing or if the ShareFile for Outlook Plug-in does not appear on the list, click Add…Navigate to C:\Users\ [Username] \AppData\Local\ShareFile\ShareFile for Outlook and select adxloader.malone.dll. If you are running a 64-bit version of Outlook, select adxloader64.malone.dll. If using a per-machine version of the ShareFile for Outlook, you can locate the Plugin files at C:\Program Files (or x86)\ShareFileClick OK twice to close the open dialog boxes. If the ShareFile authentication does not start, please close and reopen Outlook. If the above steps are not successful, your plugin may have been disabled. To enable the plugin: In the Add-Ins menu, change the Manage dropdown menu from COM Add-ins to Disabled Items, then click Go.Choose adxloader.malone.dll, then select Enable. Click Close.At the Add-In menu, click OK. Once this is complete, re-open your Add-ins menu and check the box beside ShareFile for Outlook. Microsoft Outlook 2007 Click Tools and then Trust Center.Click Add-ins then click COM Add-ins button towards the bottom of the screen.Check the box next to the ShareFile for Outlook if it is not done so already. Close the dialog box. If the ShareFile authentication does not start automatically, continue with these steps.If the box was already checked or if the authentication did not start automatically, select the ShareFile for Outlook and click Remove.After removing or if the ShareFile for Outlook Plug-in does not appear on the list, click Add…Navigate to C:\Users\ [Username] \AppData\Local\ShareFile\ShareFile for Outlook and select adxloader.malone.dll. Note: If you are running a 64-bit version of Outlook, select adxloader64.malone.dll. Click OK twice to close the open dialog boxes. If the ShareFile authentication does not start, please close and reopen Outlook. If the above steps are not successful, your plugin may have been disabled. To enable the plugin: Change the Manage dropdown menu from COM Add-ins to Disabled Items, then click Go. In the Disabled Items menu, choose adxloader.malone.dll, then select Enable. Click Close.At the Add-In menu, click OK. Once this is complete, re-open your Add-ins menu and follow the steps for manually enabling the plugin once more. Microsoft Outlook 2013, 2016, 2019 & O365 Prevent the add-ins from being disabled at the registry level for MS Outlook 2013,2016 & 2019 or O365:https://learn.microsoft.com/en-us/office/vba/outlook/concepts/getting-started/support-for-keeping-add-ins-enabledNotes The ShareFile for Outlook plug-in is not compatible with the new Outlook for Windows. A new compatible version is coming soon.If apps and plugins are managed by an IT Administrator on your company network or within your office, please consult your local Administrator. External Article ContentAdditional ResourcesSupport for keeping add-ins enabled