Kelley Markoff asked a question.
Google Authentication Issues (Shared Drive)
Update: Google SSO login appears to be working now.
Update: Google Drive connection is resolved. We recognize Shared Drive is not working and are working on a resolution.
@Kelley Markoff Please provide a banner page or something on Podio. Also. Did you know that Sharefile chat is also having an issue? It keeps asking for contact information over and over. I can never get connected with an agent. Ugh!
@Michael Aillon It looks like there was an issue with the Chat service failing when getting contact details for a short amount of time yesterday. I checked the logs and it was exactly when you were trying to chat with us. The issue was quickly resolved and Chat is running as expected again. It's a good thing we also have our Community here to help in those times 😍
I would like to point out that the issue with Google Authentication is still ongoing. On the status page, this problem is marked as resolved, but I am still experiencing it. Could you please provide an update or any further information on resolving this issue?
Thank you.
There were 2 issues:
Logging in with Google SSO is now working.
The adding Google services connection is not. We are waiting for information from Google so we can resolve.
Hello,
Thank you for your prompt response and for explaining the situation. I understand that you are working on resolving the issue with the Google services connection. However, I have several clients who rely on this connection, and their work is currently being hindered, causing them some complications. Could you please let me know how long you estimate it will take to resolve this issue?
Thank you.
@Richard Baláž Unfortunately I cannot give a timeline as we are awaiting for Google's response to our proposed solution. I will be sure to update here once we have an update on this!
Google Drive issue is resolved. Please contact us if you're having any issues.