We are now offering 24x5 support from 9:00 AM Monday JST to 9:00 AM Saturday JST, with Japanese-speaking Technical Support Engineers during business hours.

• English-only support is available for SEV-1 issues.
• Phone and Chat support is available in English.

Looking for assistance? 

Visit our Help Center and select Chat with Us to open a case: 

Submitted a case?

You can view and open cases online from our Help Center: 

1. Go to support.sharefile.com 
2. Select Log in from the top-right corner: 

The main ShareFile login page displays. 

3. From the main ShareFile login page, login with your ShareFile or Podio credentials if you are an existing user. Select New User to join your company’s ShareFile or Podio account. 
   1. If you are an existing ShareFile user, select ShareFile. 
      1. Enter your account Subdomain, then select Continue. 

2. Add your Email and Password, then select Sign In. 

2. If you are an existing Podio user, select Podio. 
   1. Enter your Email and Password. Then select Sign In: 

4. Once authenticated, go to My Cases in the main navigation menu: 

5. Select Create Case: 

The Contact Customer Support webform displays: 

6. From the Contact Customer Support webform: 
   1. Select a Severity, Problem Type, Product and Product Component from the dropdown options.  
   2. Enter a Subject and a Description 
   3. Upload a file (optional). 
   4. Click Submit. A confirmation message displays along with the case summary: 

• ShareFile Support Offerings and Coverage
• How to Chat with Support