InformationArticle Number000001034Article Record TypeProblem SolutionsTitleLarge File Transfers Fail in ShareFile Web AppURL NameLarge-File-Transfers-Fail-in-ShareFile-Web-AppProblemFile transfers that take longer than 18 hours or more to complete will fail when attempted in the ShareFile Web App or an installed application. File transfers may fail with errors like " Upload Failed" or "Timed out" Also Deep folder structures take longer to download/upload than simpler folder structuresSolutionsWhen transferring significantly large files, ShareFile recommends using a tool that can perform file transfers in the background, such as the ShareFile Migration Tool for uploads, or FTP for both uploads and downloads.External Article ContentAdditional ResourcesShareFile Data Migration ToolFTP