Unable to upload or download files 

Several factors can prevent you from uploading or downloading files:

• Large transfer fails
  • When transferring significantly large files, ShareFile recommends using a tool that can perform file transfers in the background, such as the ShareFile Migration Tool for uploads, or FTP for both uploads and downloads.
• Slow transfers
  • Note that numerous factors outside of ShareFile's control could potentially impact your overall download or upload speed.
  • In general, large files take longer to download/upload than small files. Many small files can take longer to download than one large file. Deep folder structures take longer to download/upload than simpler folder structures
• Preparing Download screen shows -1%
  • It may be the case that the file you are trying to download has not yet been completely uploaded. Therefore, we recommend waiting a few minutes before reattempting to download the file. If the issue persists, it may be necessary to re-upload the file.
• The Download progress bar does not update
  • The Norton Confidential plugin for Norton Antivirus can impair communications with ShareFile servers. This issue is not specific to the ShareFile service, as e-commerce websites have also reported problems relating to this plugin. Disabling the Norton Confidential plugin will fix the issue.
• Error message received
  • Error: The folder structure that you tried to download is too deep to be supported by most operating systems. Please drill down and download at a deeper level or shorten the names of your folders and files 
• Transfer Failed or "Timed Out" 
  • When uploading files via the ShareFile web app or Outlook Plugin, the upload will fail if it takes longer than 18 hours.
• No "Upload Files" button
  • You can only upload files to folders to which you have Upload Permissions. If you do not see the Create Folder or Create Shared Folder options, or do not have the green action button at all, contact your ShareFile administrator.