Anonymous Community User asked a question.
ShareFile Account Cancellation Confirmation
For the last two days my account is being cancelled and I don't know why. My contacts with support have resulted in extensive hold times. The last person said I need to register with cloud.citrix.com and transfer my entitlements. This worked for exactly one day. I am now on hold for 44 minutes and this is ridiculous. Our account supports 120 users and we have been effectively locked out for two days. A request has been received to cancel your ShareFile account. Your account cancellation request will be processed by our staff within two business days. In accordance with our terms of service, your account will remain active until 2/12/2020. Until that time, you will be able to log in and access/download any files that are in your account. If you would like to re-activate your account, please e-mail support@sharefile.com before 2/12/2020 and your account will be restored with no disruption of service. Thank you, ShareFile Support