Paula Kuhn asked a question.
How do I contact ShareFile billing now that it has been separated from Citrix?
Hi @Paula Kuhn
You can use our chatbot to get assistance from a billing representative. From the main menu, select Customer Service > Something else > Transfer to live agent.
We also have self-service options via our knowledge base and product documentation: https://docs.sharefile.com/en-us/sharefile/configure/admin-settings/billing
@Jose Hernandez We are available from 8pm EST Sunday to 8pm EST Friday. Can you tell me when you tried to reach out (including your timezone) and I can look into this.
I tried yesterday during business hours, between 2 and 5 PM MST and it never transfer to a live agent. It said there were none available, also I wasn't able to open a case. It's frustrating.
Looking into this now. Did you ever get your main issue resolved or do you still need help?
We haven't been able to pay you because the account changed, so I need to send you some file to fill them out for our AP department to update your records in our system and be able to pay you.
@Jose Hernandez Let me have someone reach out to you today via email. Please comment here if you don't get anything in your email in the next 24 hours.
We are also trying to contact billing support. I do not see an option in our portal for a chat session. I looked at the link provided in the earlier post here and it references a "Billing" option under Admin Settings, but that option is not present in our portal. Can you all provide an support email address or phone number people can use?
Hi @Paula Kuhn
You can use our chatbot to get assistance from a billing representative. From the main menu, select Customer Service > Something else > Transfer to live agent.
We also have self-service options via our knowledge base and product documentation: https://docs.sharefile.com/en-us/sharefile/configure/admin-settings/billing