Richard Baláž asked a question.

November 20, 2024 at 10:36 PM
Podio is not sending requests to my webhook

Hello,

 

I would like to ask for your assistance with an issue regarding requests being sent from Podio to my webhook. Earlier today, I noticed that requests are not being sent to my webhook when an item is created or updated in Podio. I have verified my webhook settings, and they have been correctly configured for years without any changes. This issue is causing my background automation to malfunction.

 

I would like to point out that this is not the first time this issue has occurred, and it has been recurring, leading to customer dissatisfaction and errors in processes.

 

Could you please investigate the situation and provide a solution to ensure that requests from Podio are sent seamlessly to the configured webhooks?

 

Thank you.

  • Saravanan Kannan

    Hi Richard,

     

    Looks like this could be more specific to your org/app, in order for us to provide any detail we would need more information about your org/app and the date/time your app experienced this issue. It would be better to connect with a support person so that the information can passed to the Engineering team to look further.

     

    Thanks

    Selected as Best

  • Richard Baláž

    Hello James,

     

    Thank you for your response. I would like to provide additional information regarding the issue. It appears that my webhook was disconnected unexpectedly, without any changes made on my end. This happened from one day to the next, disrupting my background automations.

     

    Could you please clarify why this might occur? Are there specific scenarios or reasons why a webhook could be disconnected in Podio? Any insights or guidance to prevent this in the future would be greatly appreciated.

     

    Thank you for your assistance.

     

    Best regards,

  • Saravanan Kannan

    Hi Richard,

     

    Looks like this could be more specific to your org/app, in order for us to provide any detail we would need more information about your org/app and the date/time your app experienced this issue. It would be better to connect with a support person so that the information can passed to the Engineering team to look further.

     

    Thanks

    Selected as Best