Hi @Rafael Vasconcellos​! I'm sorry to see that you're having some issues. The best thing to do is to go through chat and get in touch with a customer service rep. If you've never used it before, it's over in the bottom right.

I'm sure they'll be able to get you straightened out.

I state your mistake, double-charging something that was offered free, and as a matter of fact, it doesn't work, as my colleagues tried to access and couldn't, and the reply I get from the help desk is to contact someone in a chat? Please close my Sharefile account, or let me know how to do it (if via chat only). Please also chat with your team to remove the duplicate charges from my bank account. By the way, your iOS interface is terrible. Almost impossible to operate from a cellphone.

Hello @Rafael Vasconcellos​ - Thank you for bringing this to our attention.

Firstly, we are sorry for the experience. Trial accounts do not store any credit card information and do not get automatically converted into paid plans.

We have created a ticket for our customer service team, and they will be happy to help you further in resolving the issue. You'll be finding an email from customersupport@sharefile.com with the ticket ID for tracking. Please give us some time and an agent shall get back to you.

I just received the below email:

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“

Subject: ShareFile Case #90282961

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Hello Rafael

We reaching out to you based on your post on our forums - Billing complaint

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Firstly, we’re sorry for the experience. Trial accounts do not store any credit card information and do not get automatically converted into paid plans.

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We’ll be routing this case to our dedicated customer service team and they’ll be happy to help you further in resolving the issue.

Regards

Harshit Shah

Technical Support Engineer, ShareFile

“

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All I need is:

1) Let the contacts I add to reach the folder I uploaded with the link I got it. I gave them authority to do so, and they can't access it.

2) Regarding payments, if you dont know how, I also dont know how, but it was there, and now apparently the two charges were removed.

3) Yes, please. Someone I can interact by email, not a “no reply” account or a chat, please. Thank you.