Guy Lookabaugh asked a question.
I get this every time I try to create an API key for our org. We only have one other key, so I know I'm not hitting the max number available.
Hello @Guy Lookabaugh - There are two prerequisites that you should have while creating an API key
- You should have the "Access Company Account Permissions" enabled for the user account (Ideally, we recommend having a service user with all permissions for API automations)
- Your API key must not include "ShareFile" in it - please name it for which application it is being used for like Postman, Zapier, etc.
Let me know if this helps!
Thank you - I didn't see that Sharefile could not be included in the app name. Probably would have helped in the error message other than saying "unknown". Appreciate your help!
Haha, I definitely agree on that part. It's mentioned on the page where you create the key.
However, I understand that the error message can be a bit more descriptive. The API page is a bit old and doesn't get much love but we're definitely hearing you!
If you still need help, please feel free to reach out to us.
Hello @Guy Lookabaugh - There are two prerequisites that you should have while creating an API key
Let me know if this helps!