David Bowman asked a question.
I am the account owner (subdomain: resources-unlimited, ShareFile Advanced plan) and cannot create an API key through https://api.sharefile.com/apikeys. Every submission fails with the generic error page "The was an error processing your request" at /error?aspxerrorpath=/ApiKeys/Create. I have tried three variants: full form with redirect URI, minimal form with short description, and name-only with the "I don't know or will not use a Redirect URI" option ticked. All fail identically. I am logged in correctly (the apikeys page shows my username and subdomain) and I receive no permissions message. Please create an API key manually for this account, or advise what is blocking the generator. Requested key details: Application name: Synapsis. Description: Data room integration for the firm practice management platform. Redirect URI: https://synapsis-xi.vercel.app/api/sharefile-oauth. Happy to confirm account details privately. Thank you.
Hello @David Bowman - Thank you for posting on the forums. Could you please go through the post I get this every time I try to create an API key for our org. We only have one other key, so I know I'm not hitting the max number available. and check if the solution works?
Copied from the post above for easy readability:
There are two prerequisites that you should have while creating an API key
If it doesn't, please reach out to us via a chat. You can reference this forum post for the support agent to review.